Warranty Part

1 Year Warranty – No Registration

LIMITED WARRANTY: Sipoe warrants that all of your items sold by Sipoe.com and Sipoe Direct via amazon marketplaces will be free from defects in material and workmanship and will operate for 1 years. If this item does not conform to the warranty, Philips will send you, at its election, a replacement bulb or refund your original purchase price upon receipt of the returned item, register receipt and proof of purchase. For any questions, concerns, or to learn how to return the bulb, please text to 1-617-221-5604, Or, send an email through our contact form [https://sipoe.com/about/contact-us]. This limited warranty does not cover items subject to accident, neglect, abuse, misuse or acts of God. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSLY EXCLUDED. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Sipoe or Sipoe’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Sipoe’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:
● Buyer must provide sufficient proof of purchase 
● Sipoe must document what happens when buyers troubleshoot the product
● The defective item’s serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection

Valid proof of purchase:
● Order number from online purchases made through Sipoe or Sipoe’s authorized resellers
● Sales invoice
● Dated sales receipt from an authorized Sipoe reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns 
● Returning personal items
● Returning items claimed to have defects but found by Sipoe quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

Sipoe is not liable for: 
● Loss of data incurred from use of Sipoe products
● Returning personal items sent to Sipoe

When returning items with a prepaid shipping label provided by Sipoe, Sipoe takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Sipoe does not provide refunds for items damaged in transit for non-quality related warranty claims.